IT Support Agreements

IT Support Agreements…an overview – click on the titles for more information

Our range of IT Support Agreements is designed to suit your needs. Let us sort out your IT problems, streamline your system and keep it working reliably every day. Tasks which are often forgotten are automated to happen every week. What’s more we keep an eye on your system so we can fix problems before they impact your business! With SCAMP Premier, we can help you grow and develop your business too.

‘SCAMP’ is the acronym for our popular System Care And Maintenance Plan agreements.

• SCAMP PremierAll inclusive supportDesigned for growing companies who’d like us to look after their IT so they can focus on their business. We include cover for all telephone and remote support, site visits and parts, automated monitoring, maintenance and much more. This is the support every company should really have as it provides a fixed monthly cost and, SCAMP Premier clients also benefit from our inclusive service to help them streamline and grow their businesses.
• SCAMP PlusUnlimited remote supportIncludes unlimited telephone and remote support, automated monitoring, maintenance and more for a fixed monthly subscription. At present this is our most popular choice. Site visits, parts and our business service are not included.
• SCAMP EssentialIf you’ve got internal IT staffProvides essential automated maintenance and monitoring for companies who have an internal IT support provision. Frees staff from mundane tasks allowing them to focus on projects that benefit the client’s business.
• SOHO IT SupportHome workers & micro businessesSOHO IT Support was born out of the need to provide home workers and small businesses without a server, with professional IT support they could rely on, for a small monthly subscription. We include unlimited telephone and remote support but, for a small additional fee, we can cover your hardware and site visits too.

All SCAMP and SOHO clients also benefit from reduced service rates!

Terms and Conditions apply to all agreements – contact us for full details.

But consider this idea…

If you’re wary about the commitment of an IT support agreement (some clients we meet have been bitten by other providers) then consider ad-hoc IT support, combined with our SCAMP Essential service. It’s an ideal way to try us out and keep your business safe. Once your happy with our service we can implement a professional and inclusive support agreement.